TiksTree

Refund Policy

Effective Date: June 7, 2026

1. Overview

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. This means that when you purchase a TiksTree subscription, your contract for payment is with Paddle, not directly with TiksTree. All refunds are processed by Paddle on our behalf.

We want you to be satisfied with TubeVault. This Refund Policy explains when and how you can request a refund.

2. 30-Day Money-Back Guarantee

TubeVault offers a 30-day money-back guarantee on all paid subscription purchases. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your purchase date.

Conditions

The request must be submitted within 30 days of the original purchase date.

How to Request

Contact us through the Support system in your TiksTree dashboard and include your order ID (found in your Paddle receipt email). Paddle will issue the refund to your original payment method.

3. Subscription Renewals

Subscriptions renew automatically. To avoid unwanted renewals, please cancel your subscription before the renewal date through your account settings.

4. EU/EEA Consumer Right of Withdrawal

If you are a consumer located in the EU or EEA, you have the statutory right to withdraw from a new subscription contract within 14 days of purchase without giving any reason ("cooling-off period").

Important Notice for Digital Services

By requesting immediate access to TiksTree's paid features, you expressly consent to the Service commencing immediately and acknowledge that you waive your right of withdrawal once you begin using the paid features. If you have not used any paid features, you retain the full 14-day right of withdrawal.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, contact us through the Support system before the 14-day period expires and before using any paid features. State clearly that you wish to withdraw from the contract. We will refund all payments received within 14 days of receiving your withdrawal notice.

This right is provided under EU Consumer Rights Directive 2011/83/EU and cannot be waived by contract.

5. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly — we are committed to resolving issues fairly and promptly.

6. How Refunds Are Processed

All refunds are processed by Paddle as the Merchant of Record. Approved refunds are returned to the original payment method used at purchase. Processing time depends on your bank or card issuer but typically takes 5–10 business days after approval.

You will receive an email confirmation from Paddle once your refund has been processed.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

8. Contact Us

For any refund requests or questions about this policy, please contact us via email at support@tikstree.com or through the Support system in your TiksTree dashboard. Include your order ID and the email address associated with your account to help us process your request quickly.

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